Original topic:

It seems our galaxy A30 (A305f) stutter the disney plus

(Topic created on: 07-24-2021 12:08 AM)
419 Views
spongebob19
Active Level 6
Options
Galaxy A
I bought the subscription of Disney+ hotstar and found out our beloved galaxy A30 cannot handle the Disney+ hotstar streaming. 
The video while streaming keeps lagging and stuttering. 
Before nerds starts to give suggestions please read the following...
1. I restarted the phone
2. I checked my wifi speed (70 mbps)
3. I deleted cache files and data or even reinstalled the app
4. I cleared background apps
5. I wiped cache partition of my phone
6. Reset phone (Did it like 3 times for hotstar)
7. Used mobile data from jio and airtel please read no 2
8. Downloaded video have no problem playing
9. No I don't have enough storage to download movies or series I have to watch back to back
10. Read again
7 Comments
Galaxy A
It's an issue with Disney+Hotstar app. The same issue is there in my M31s and MI 4A Horizon edition Android TV and started literally after I purchased VIP. Even the app fails to load sometimes.
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Galaxy A
Its the issue with the app itself. I am experiencing the same issue in my A50 for last 4-5 months.
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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spongebob19
Active Level 6
Galaxy A
Do we really need to do those unnecessary steps? The problem is clearly mentioned and why to send it again?
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virendramane
Active Level 6
Galaxy A
its a30 firmware issue, i feel same issue with Hotstar and Tata Sky mobile app.
AnasA30
Active Level 1
Galaxy A

samsung a30 

मेरा युक्ति बहुत ज्यादा लैग कर रहा है गेम खेलने पर मोबाइल बंद हो जा रहा है 

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AnasA30
Active Level 1
Galaxy A

samsung A30

My device is lagging a lot Mobile keeps turning off while playing games 

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