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07-31-2020 01:29 AM (Last edited 07-31-2020 01:29 AM ) in
Galaxy AHi all
Since the latest update I'm having a few issues with my Samsung A50. The worst one (almost making the phone unusable) is if I click on a video link, it will connect and start to play but then it goes black and continues to flicker in black and white across the whole screen. Sometimes if I back out and go back in a few times it will clear up, and become viewable, but not always. I can hear some sound at the beginning but that stops too.
I have also noticed:
significantly faster battery drain,
occasionally the call will drop and also
the mic will stop working mid call for no reason.I can still hear them, but they can't hear me.
Help! And instructions in plain language please.
Cheers
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07-31-2020 01:33 AM in
Galaxy A- Mark as New
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07-31-2020 01:33 AM in
Galaxy A1. Connection>more connections settings> disable nearby device settings
2. Location>improve accuracy >disable
A. Wifi scanning
B. Bluetooth scanning .
3. Google >click on 3dot>usage and diagnostics >off this option
4. developer option >background limit>no background processes.
5. Long press on each app specially 3rd party and rarely used app>app info>
A. Mobile data> allow background data usage>off
B. Battery >allow background activity >off
C. Notification >disable unnecessary notifications like promotional and unnecessary reminder notifications.
6. Device care>battery >select "optimised and adaptive power saving.
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07-31-2020 01:33 AM (Last edited 07-31-2020 01:34 AM ) in
Galaxy A- Mark as New
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07-31-2020 05:56 AM (Last edited 07-31-2020 05:56 AM ) in
Galaxy A- Mark as New
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07-31-2020 09:47 AM in
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08-05-2020 05:48 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support