Issue with earphone mic

[saadsabit]

Hello Everyone,

I'm using Samsung Galaxy A52 4G. When I connect earphone, Microphone is not working. My earphone is ok and I tried different earphone including samsung one. No one can listen my voice. I also see that when earphone is connected, if I open recording app it shows,"External mic will be used to record audio". How to solve this?

Software update information 

Current version: A525FXXU3AUG4 / A525FODM3AUG3 / A525FXXU3AUG4

Security patch level: August 1, 2021 Software update.

Thank you!

[IAmNakul]

Check your device settings or service your device

[AlphaTrion]

Your earphone has a mic, that's why the voice recording app said about using external mic.

[saadsabit]

no audio is recording and no one can hear me in calls

[AlphaTrion]

Does the phone mic work ?

Test you earphone mic on other phones.
If its only happening with your phone, either your earphone port is damaged or its a software issue.

[saadsabit]

earphone is absolutely okey. I checked it with another phone. My phone doesn't got any physical damage and before software update it was working fine. Does factory rest can fix this problem?

[AlphaTrion]

May be it can, i think its worth a try. But not 100% sure about the fix.

[saadsabit]

thank you for your valuable feedback!

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,   
Samsung Customer Support       

[Habiba_Amr]

What have u done to this problem ..because I have the same problem and Same phone ... please tell me 🥲🥲🥲