Issue of 1440 and 2160 video quality in youtube

[vishu1805]

I have bought Samsung a53 5g 4 days back.

While watching the video on YouTube it shows only upto1080p it doesn't show the qualtiy of 1440 and 2160p.

I updated the youtube also. Yet it doesnt show the qualtiy what i want.. Please give me the proper solution asap.

[Suman_Naskar]

Was that 2160p youtube video?

[vishu1805]

Yes its of mumiber nikhil

[NormalMan]

It will not show because a53 5g has a display of 1080×2400.

[Sid_Karna]

Nope, it should show. Which model do you have?

[vivek1989]

It rthus indeed supports 4k videos in youtube but the prbm is no hdr thats a drawback

[Ab_Heartsy]

I think this is the second time I'm seeing A53 is unable to play 2160/4k n HDR. No idea 😵 , a bug maybe

[Sid_Karna]

Ic..yeah definitely a bug. Even f41 can play 4k in YouTube.

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

If the issue still persists, kindly register your concern in the Samsung Members app (Samsung Members app > Get help > Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support