Fenilrathva
Active Level 3
Options
Galaxy A

image


My device is Samsung A52 4G. I am facing issue that sometimes on my phone screen showing " NO INTERNET ACCESS " but my internet is on and second issue about internet my phone support VOLTE  but after call ends automatically my internet stops working then I have to turn on-off airplane mode to get internet access or wait for 1 minutes to come internet please solve my issue ASAP.

image


 


8 Comments
RajeshKumar21
Active Level 8
Options
Galaxy A
SETTINGS > CONNECTIONS > MOBILE NETWORK >
USE MOBILE DATA DURING CALLS
ENABLE THIS OPTION !

AND CHECK AGAIN

PROBLEM SOLVE OR NOT ?

FOR BETTER QUALITY CALLING ENABLE WIFI CALLING !
0 Likes
Fenilrathva
Active Level 3
Options
Galaxy A
My VOLTE is on that issue started some days ago that same issue I have faced when I have bought that phone but after 1 months Issue had gone but now again facing the same issue.
0 Likes
Fenilrathva
Active Level 3
Options
Galaxy A
That issue internet is on but showing NO INTERNET ACCESS Screenshot_20210619-203706_One UI Home.jpgScreenshot_20210620-083901_One UI Home.jpg
0 Likes
raju-83
Active Level 7
Options
Galaxy A
Sometimes I face same problem. It happens in Airrel & VI network.
Fenilrathva
Active Level 3
Options
Galaxy A
I have VI Sim that problem I had when I bought the phone but after sometimes it's solved but it's comes again.
0 Likes
raju-83
Active Level 7
Options
Galaxy A
Actually Vi & Airtel run 2G & 4G networks. Whenever 4G network is little bit weak, the 2G network is automatically restored. If you are in strong 4G covered area, the problem you will not face.
Fenilrathva
Active Level 3
Options
Galaxy A
In my area network is storage enough my problem is not regarding to switch 4G to 2G in weak network area my problem with that notification comes after call ends because of that notification my internet stops working not goes to 2G it's fully stops working. I have uploaded SS of that notification which appears in bottom.Screenshot_20210620-163119_Google Play Store.jpg
0 Likes
Samsung_Support5
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-network-issues/#:~:text=1%20Check%2....

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes