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11-28-2020 12:17 AM in
Galaxy AI'm using a51 . Airtel internet not working properly in this device plse fix this
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11-28-2020 01:27 AM in
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11-28-2020 06:54 AM in
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11-28-2020 09:45 AM in
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12-03-2020 12:54 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve "internet" issue please follow below given steps:
1. Check device in safe mode:- Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
To exit safe mode: Restart your device.
2. Check Network mode and set it to Auto Connect. (Settings > Connections> Mobile Network> network mode SIM1 or SIM2 > Network mode> Select LTE/3G/2G auto connect)
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support