Original topic:

Internet disconnect automatically after recent update in A50

(Topic created on: 02-12-2020 09:16 AM)
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Shiv26
Active Level 2
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Galaxy A
After recent update in my A50, internet is getting disconnected automatically after every second and due to this issue I am not able to make any online payment through any application.....all payment or bank apps are showing error that they can not reach server due to network disconnect or no internet; however internet is already on.
Kindly fix the issue Samsung, this is a big issue after current update
1 Comment
Samsung_Support4
Moderator
Moderator
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Galaxy A

Hi there,

 

We would suggest you to follow the mentioned steps to resolve the issue:

1) Check Network mode and set it to Auto Connect. (Settings  >  Connections >  Mobile Network >  Network mode >  Select LTE/3G/2G auto connect)

2) Search for the Network Manually by the steps as mentioned:

Settings > Connections > More Networks > Mobile Networks > Network Operators > Select Manual Search. 

3) Check via another SIM card in the device.

4) Reset network settings (Settings > General Management > Reset > Reset network settings).

Note: Kindly once coordinate with the network service provider,

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).

 

Regards,
Team Samsung Members

 

 

 

 

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