Internet Problem in A72

[MrAKS]

Whenever I switched from Wi-Fi to mobile data, I can access WhatsApp and basic apps but to make a video call or open any website, I have to first turn on and off the airplane mode. Is any other brother having this problem? Or if anyone knows the solution then please tell me. I'm on latest firmware and im facing this from from android 13 and already done hard reset 2 times. but problem is still same. 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Kindly reset the network settings. Settings> General Management> Reset> Reset Network Setting.

Reset settings- Path: Settings>General Management>Reset>Reset settings.

Clear app cache through Device care:
Tap on Settings>Device Care> Storage> Clean Now.

Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support