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Resolved! Solved

Original topic:

Installation

(Topic created on: 12-26-2024 06:39 PM)
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abhi3747
Active Level 3
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‎12-26-2024 06:39 PM in 

Galaxy A
[security policy prevent installation of this application] Can anyone know how to fix this i can't download instagram or whatsapp even from playsotre please help

image


2 Solutions


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cs_member10
Moderator
Moderator
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‎12-27-2024 10:25 AM in 

Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would like to inform you that applications on your device will be disabled or may disappear automatically if you have purchased the device on EMIs and if any EMI payment is due or pending. Additionally, please note that you will not be able to download the apps again until all EMI payments are completed.

We encourage you to ensure that all payments are made on time to avoid any interruptions in your service.

If you have any questions or need further assistance, please do not hesitate to reach out.

Warm Regards,
Samsung Customer Support

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virajA35
Active Level 7
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‎12-29-2024 11:35 AM in 

Galaxy A
If you bay your mobile in bank Intolment then it's happened, they will block your services, for a short time, when you paid your pending due your services be continued🔥

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18 Comments
nmciocc
Active Level 3
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‎12-26-2024 06:40 PM in 

Galaxy A
May be bugged
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abhi3747
Active Level 3
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‎12-26-2024 06:41 PM in 

Galaxy A
I restart it also sunddenly my insta and whatsapp delete and i can't download it
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nmciocc
Active Level 3
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‎12-26-2024 06:44 PM in 

Galaxy A
Download again sometime happen and backup chat
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jviq
Active Level 4
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‎12-26-2024 06:51 PM (Last edited ‎12-26-2024 06:52 PM ) in 

Galaxy A
First I would like to know if you are sole owner of the device or is your device provided by your employer or organization you are working for then I can provide you the solution
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abhi3747
Active Level 3
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‎12-26-2024 06:52 PM in 

Galaxy A
No i am the owner of the phone i purchased it last year Samsung A54
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abhi3747
Active Level 3
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‎12-26-2024 06:53 PM in 

Galaxy A
I can download everything but instagram and whatsapp is not downloading
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jesa
Active Level 3
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‎12-26-2024 06:54 PM (Last edited ‎12-26-2024 06:56 PM ) in 

Galaxy A
1Temporarily disabling features like Knox or Samsung Pass may allow the app to install, but this is not recommended as it compromises device security.
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DINKAR_A34_5G
Expert Level 3
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‎12-26-2024 06:58 PM in 

Galaxy A
Go to Settings > Device care > App protection > App protection settings > Turn off Auto scan when installing apps.
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jviq
Active Level 4
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‎12-26-2024 07:13 PM in 

Galaxy A
First step
. Disable Google Play Protect

Open Google Play Store: Launch the Google Play Store.Profile Icon: Tap on your profile icon in the top right corner.Play Protect: Select Play Protect.Settings: Tap on the gear icon (settings) in the top right corner.Scan Apps: You can temporarily disable the option that scans apps with Play Protect
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