ISSUE: PHONE LOCKS AND FLICKER ON POOR/LOW NETWORK SIGNAL

[GIAN13]

I bought my A50 last December 19, 2019. and I observed that the phone went crazy when it was placed or gone to a low/poor network signal. It locks itself and flicker the screen several times and back again to normal function. This event is consistent and persistent up until now.

I contacted a chat support and instructed me to update the software, I did it but the issue still present. Anybody have same experience as me?

[Møňū]

go to Samsung service Center

[GIAN13]

Let me try that, looking how to turn the safe mode on this "psycho phone". Thanks for letting me know.

[GIAN13]

Thanks for the suggestion, I'll consider that. Thanks for the comment though.

[Møňū]

your welcome

[Gurmeet1]

try safe mode

[GIAN13]

thanks for your suggestion, I truly appreciated that.

[MehediSarkar]

if you update already, then you must go to your nearest service center !! it's best option 🙂

[MrGEEK]

1. Try factory reset.
if the issue still persist then
2. Try safe mode and see which 3rd party app is responsible for all this.

[Samsung_Support2]

Hi there,

Please follow the below mentioned steps in order to resolve the issue:-
1) Adjust the brightness of the device then check (Setting-->Display-->Brightness).
2) Run the device in Safe mode and check the issue.
3) If issue still persists, create data backup and reset the device.
4) Check the software update Via FOTA or Smart switch PC Suite.
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,
Team Samsung Members