Original topic:

I need help for My galaxy A51

(Topic created on: 11-15-2024 06:55 AM)
112 Views
sadik0457
Beginner Level 2
Options
Galaxy A
6 Comments
Galaxy A
Try using diagnostics from device care in your phone and test your mic if there is any issue it will detect then take action hope this helps if yes please accept it as solution. Thanks
0 Likes
sadik0457
Beginner Level 2
Galaxy A
Not working
0 Likes
Umangmathur
Expert Level 5
Galaxy A
Please try clearing the mic and factory resetting your device 🙏

If it helped you kindly click the three dots above the comment and press accept solution 🙏
0 Likes
goodthings
Expert Level 5
Galaxy A
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
0 Likes
cs_member8
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Disconnect all accessories: Disconnect anything plugged into the headphone jack like, a selfie stick, headphone, Bluetooth, etc.
● Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device.

● Restart the device: Press & hold the power key>Tap on Restart>Tap again to Restart your phone.

● Record your voice without using headphones by using a voice recorder" and playing the recorded audio:

Step 1: Navigate to the apps screen and tap on the Samsung folder.
Step 2:Tap on Voice Recorder.
Step 3: Tap on recording to record your voice then tap on Stop to save the recording.
Step 4: Tap on Save.
Step 5: Select and tap on recently recorded audio to hear the audio quality.
Note: If the recorded audio quality is good, then your microphone is working fine.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes