cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

I need assistance

(Topic created on: 3 weeks ago)
65 Views
FellengFelicia
Beginner Level 3
Options
Galaxy A
I need help with my smartphone Galaxy A03. I don't have access to video recordings, I can't watch my videos in the phone the problem is that whenever I need to record any video, it keeps on saying 'Unable to record due to calls' . So I need a serious help please 🙏🏻
0 Likes
2 Comments
dAv3_Mudau
Active Level 4
Galaxy A
Check if your phone has any software updates first and update, if that doesn't help check your permission manager in settings, Apps> 3 dots on the top right.
RuthBlossom
Active Level 4
Galaxy A
Hi,

The "Unable to record due to calls" error happens when your phone thinks a call is active. Try these steps:

1. Restart Your Phone – This can fix temporary glitches. Close
2. Calling Apps – Ensure apps like WhatsApp or Messenger 🙏aren’t running in the background.
3. Clear Camera Cache – Go to Settings > Apps > Camera > Storage, then clear cache (and data if needed).
4. Check Permissions – Make sure the Camera app has access to the microphone and storage.
5. Update Your Phone – Install any available updates under Settings > Software Update. Safe Mode Test – Boot into Safe Mode and check if the issue persists. If it works, uninstall recent apps.

If nothing helps, back up your data and consider a factory reset

Hope this helps!