Original topic:

I have issue in my screen

(Topic created on: 12-10-2018 02:40 PM)
104 Views
Dpatl
Beginner Level 5
Options
Galaxy A
I have issue in my Samsung A5 2016 and Samsung j5 in low brightness screen stats flickering


If any one is getting same problem please let me know it is only with my device are so
7 Comments
mnh
Active Level 8
Galaxy A
there may be some hardware issue . consult service center
Shiv9564
Expert Level 5
Galaxy A
Go to service centre.
DjSubha
Active Level 6
Galaxy A
one solution go to service centre
0 Likes
admin_
Expert Level 5
Galaxy A
Thank you for being with Samsung and sharing your concern. We would like to inform you that kindly follow the steps below to resolve the issue:-
1 Adjust the brightness of the device then check (Setting-->Display-->Brightness)
2 ""Disable the “Show Screen Updates"" option in developer options or completely disable the Developer options.""{(Setting-->Developer options (If its available & highlighted)-->Show Screen Updates)}
3 Check third party applications if downloaded recently. Post which check in Safe Mode, if the issue still persists.
4 If the device is in Safe mode and the problem still exists, we would advise you to create the Data backup & Factory Reset the device.
5 Periodic Software Update through FOTA, SMART SWITCH or Smart Tool is intended to resolve the issue as well. Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
Jena
Active Level 1
Galaxy A
did you find solution?
0 Likes
Rajat95
Active Level 1
Galaxy A
Samsung must clear that is it hardware problem or software one.
Replacing screen directly without knowing real problem is not feasible.
piyush260
Active Level 1
Galaxy A
same problem with mine... any fix?
0 Likes