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Original topic:

I have A36 Samsung wallet isn't supported on your phone

(Topic created on: 3 weeks ago)
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farukahmeedjoni
Active Level 1
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Galaxy A
faruk.shafalilove@gmail.com
5 Comments
Samsung_specialist
Community Manager
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Galaxy A

Thank you for contacting us and sharing your concern.

Regarding your device Samsung Galaxy A36 and the message indicating that Samsung Wallet is not supported on your phone, please note the following:

Samsung Wallet availability depends on several factors including:

  • Device model compatibility
  • Country/region availability
  • Software version and security requirements

If Samsung Wallet is not appearing or shows as unsupported, it usually means the service is not currently enabled for your device model or region configuration.

Kindly try the following steps:

  1. Ensure your device software is updated to the latest version
  2. Check if Samsung Wallet is available in Galaxy Store and update it if already installed
  3. Restart your device and try again
  4. Confirm your Samsung account region settings match your current country

If the issue persists, it means the feature is not supported for your device/region at this time.

For further assistance, you may contact us via:
https://www.samsung.com/ae/support/contact/ 

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Galaxy A
A36 5g1776865603810.jpg
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Galaxy A
Bahrain
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Galaxy A
App store not available download play store 1776865716353.jpg
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Samsung_specialist
Community Manager
Options
Galaxy A

Thank you for contacting Samsung Gulf Electronics.

Regarding your inquiry, kindly note that Samsung Wallet is not supported on all devices, and availability depends on the device model and region.

If Galaxy Store is not available on your device, please ensure the following:

  • Your device region and CSC are compatible with Gulf region services
  • Your Samsung account region matches your current country
  • The device software is updated to the latest version
  • Kindly note that Samsung Wallet cannot be downloaded or used through Google Play Store, as it is only available via Galaxy Store on supported devices.
  • If the service is still not available after these checks, it means that Samsung Wallet is not supported on your device or current region configuration.

    For further assistance, you may visit:
    https://www.samsung.com/ae/support/contact/ 
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