SgA50s
Active Level 2
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Galaxy A
Hello sir,

I m getting problem in camera some photos are not coming clear in I have tried so many times to take photos in many modes but there Lacking problem yaa some other problems are also facing soside please take action on this .....
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cs-member13
Expert Level 1
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Galaxy A

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Please be assured and perform following methods to resolve the Camera issue:-

 

1. Reset camera settings: Click Camera > Go to Camera Settings > Reset Settings.

 

2. Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.

 

3. Reset the Device :- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset :- Settings>General Management>Reset

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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