Resolved! Solved

Original topic:

Hii everybody and @Samsung India

(Topic created on: 03-30-2024 10:34 AM)
54 Views
Raj___
Active Level 1
Options
Galaxy A
My request for upgrade  Samsung Galaxy A14 phone very bug please fix bug and update overheating issue throttle issue and leg I am request for Samsung India please update for Samsung Galaxy A14 
Game is very lag for phone please update and fix bug🙏🏻@Samsung India 
6 Comments
goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click 3dots in my reply section and click on accept solution. Thanks.
Raj___
Active Level 1
Galaxy A
Please update for Samsung Galaxy A14 phone
Raj___
Active Level 1
Galaxy A
Please fix bug and update overheating issue throttle issue and leg problem with my Samsung galaxy a14 phone problem
0 Likes
cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that using games and streaming services is power-intensive and can cause the device to heat up, especially during extended use. Closing these apps may help the device to cool down, And there is no such specific model which not heat during the game, It's normal for every device to heat up during the game or use apps at normal temperature but if you feel more than heating and lag in your device kindly follow the below steps to resolve your device issues. However, we are taking your valuable feedback regarding this.

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Galaxy device legging issue: Kindly check the space on your device:
Path: Settings > Battery and device Care > Storage
To improve the device performance there should be sufficient space.

Kindly check the RAM in your device:
Path: Settings > Battery and Device Care > Memory
The device's RAM should be free to improve performance. So clear the RAM once a day.

Clear app cache through Device care:
Tap on Settings>Device Care> Storage> Clean Now.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Is there any unnecessary application running in the background?
Kindly close the background running applications in the device (Tap the left side key & close the background running application).

Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications: Settings> Apps> Select the third-party application from Apps> Uninstall.

Kindly check if you are using a memory card on your device.
If you are using the memory card on your device. we will advise you to safely remove it from your device. For this follow the below steps:

Step 1: Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount. Insert the ejection pin into the hole on the tray to loosen the tray.
Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

Step 2: Pull out the tray gently from the tray slot.
Step 3: Remove the memory card.
Step4: Insert the tray back into the tray slot

Note: Please ensure that the memory card is not removed while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

If you enabled Power Saving Mode, Power saving mode limits the performance of the device. So we recommend disabling the Power Saving mode in your device.

You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs please visit the service center for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes
Solution
anishkashyap
Beginner Level 3
Galaxy A
Please lag fix Samsung galaxy A14 lag ho rha ha😭😭
Raj___
Active Level 1
Galaxy A
Bhai good lock app se galaxy buster instead kro
Agr good lock nahi hai to fine lock playstor se instead kro
Fir Usma se galaxy buster instead kro kafi relax milega Phone ko TRAI Karke Dekho
0 Likes