Hi Norristasha, we're sorry to hear that. You can try the troubleshooting steps below:
Soft reset your device. Press and hold the power and volume down buttons until the device restarts ( this will not erase data, it is just to reboot the device)
Clear cache partition.
Clearing the cache partition can help resolve system-related issues without erasing your data:
Turn off the phone.
Press and hold the Power + Volume Up buttons until the Samsung logo appears, then release the buttons.
Use the volume buttons to navigate to Wipe Cache Partition and confirm with the power button.
Once complete, select Reboot System Now
The last resort would be a factory rest
You can perform a reset from Recovery Mode:
Turn off the phone.
Press and hold the Power + Volume Up buttons until the recovery menu appears.
Use the volume buttons to select Wipe Data/Factory Reset and confirm with the power button.
Should none of the steps work, you will need to take the device to an accredited service centre for further technical assistance
This app of Samsung is just providing a means of methods for fraudsters to infiltrate Samsung account users personal info, for example the fraudster can obtained Samsung account info such as email address info that linked to Samsung accounts by means ears dropping, fishing and then make use of apps like these in order for experts to give advice to infiltrate Samsung accounts in order to cause financial harm such auto hotspot through apps and services such as group sharing which provides auto hotspot feather for a family group. The Samsung User then looses data which is purchased with money with out knowing the fraudster infiltrated their account which intern allows them to gain access to info such as device serial numbers, browser history, keyboard sharing, notification, videos, photos and apps, ect. Password managers, devices setting management, permission controlers, ect. I humbly advice that Samsung as a company amend their policies, terms and conditions, open licensed that will compel all app developers to incorporate an identification system for example IME identifiers that is linked to an identification that used at the time of purchase from device seller such retailers in order to identify fraudster. Another example would be to incorporate a flag method of community members such as Samsung members who constantly asked questions to experts about account access methods about any account weather Samsung account, Google account, Gmail account ect. Because inmost cases these are identifiers of fraudsters who try to impersonate the account owner. They also gain access services as find my mobile, Samsung find and other tracking methods of the victim. Therefore it should compulsory for app developers to be compelled by device providers such as Samsung to create security methods to identify the fraudsters in order to give there customers of devices and account users access to justice.
