Original topic:

Hey i,am samsung a20s user so i feel some problem for face and finger unlock

(Topic created on: 07-03-2020 05:45 AM)
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Samsung_a20s
Active Level 1
Options
Galaxy A
Hey i,am samsung a20s user so i feel some problem for face an finger unlock 
17 Comments
MohammedSijah
Expert Level 1
Galaxy A
Hi, What problems you face with unlock? Can you please explain in detail?
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Samsung_a20s
Active Level 1
Galaxy A
Before useing time fast and good working bt aftar one ui 2 update my phone aftar face unlock problem bro
MohammedSijah
Expert Level 1
Galaxy A
Please try these steps in sequence.
1) Check your device is up to date.
Settings>Software update>Download and install.
2) Goto, Settings >Biometrics and security >Face recognition>Face unlock> TURN OFF and then TURN ON again.
3) Click on 'Remove face data'.
4) Goto, Settings >Apps>Three dots on the top>Show system apps> FACE (app) > Storage >Clear cache & Clear data.
5) Do the above procedure for Camera app also.
6) Restart your device.
7) Add your face again in good lighting condition(Settings> Biometrics and security).
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Samsung_a20s
Active Level 1
Galaxy A
ok i well check now
Samsung_a20s
Active Level 1
Galaxy A
sir mee alredy restart my phone and add tha new face lock and fingerprint and this face lock some time open and some time not working so what do now i ?
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MohammedSijah
Expert Level 1
Galaxy A
Hello brother, I advise you to read this page carefully to determine whether this is a problem from our side or is a problem with the device.
https://www.google.com/amp/s/nerdschalk.com/face-unlock-problems-and-fixes/amp/
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Samsung_a20s
Active Level 1
Galaxy A
sir can i tolk to hinde
MohammedSijah
Expert Level 1
Galaxy A
Yes, brother let me see...
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Samsung_a20s
Active Level 1
Galaxy A
sir mey apna phone ko jab new version ka update kiya usika badh se acsa problem hoo rahe hey or ap bol raha hey phon ko pherse factory data reset marne ki liya to avhi one ui 2 version hey next mey kiya kooi neya update aiyyega sir so plz tell mee sir plz plz i,am feel too much problem for face and finger unlock fo my phone