Hi! Can anyone help me? I got the phone from a telecom company. I never dropped it. Never did anything that could damage it. It is always been taken good care of, but after 2 weeks, all of a sudden the finger print sensor is not working anymore, i cant even open the menu or use it to read messages because the whole screen is not working, aside from the side keys. Can anyone help me what to do?
We apologize for the inconvenience caused to you. To resolve "fingerprint" issue kindly follow the given below steps:-
1. Try after register a new fingerprint. To register a new fingerprint:- Settings> Bio metric and security>Fingerprints > Continue > Set secure screen lock > Start with center.
2. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite Settings > General Management > Reset.
After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question). Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
