Help/Tips Please!!

[IrisElG]

I've the Samsung a05 and it’s only 2 months old now. However, I've been struggling with my earphones a lot, be it wired or BT! When on call, it works absolutely fine but when using Spotify or YouTube, the sound is up and down. I've tried everything: 

Software update ✔️ 

Settings ✔️ 

Restart (1000 times) ✔️ 

There’s no damage too, I checked via Samsung Members app!

Can anyone PLS help? It’s so hard without Music 😭🙏🏻

@Samsung 😭🙏🏻

[Dr_Mani_06]

You should visit the service center once for this concern.

[IrisElG]

Hey! Thanks! Think that's the only way now

[Dr_Mani_06]

What kind of problem are you facing on earphones 🤔

[IrisElG]

It's troubling me only while listening to music on YouTube or Spotify. But everything is updated

[Dr_Mani_06]

I haven't faced this kinda problem just suggesting probably things 😅

[Dr_Mani_06]

Firstly try any other app , and find a app in setting related to sound and clear caches of it

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. Also go to service center for check and resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Kindly check headphones once by using ''another application''.

● Please check another headphones with same device or same headphones with another device to verify.

● Check the device once after clearing Youtube application data.
Path: Settings > Apps > Youtube > Storage > Clear Data.

● Kindly check the device once after updating the Youtube application.(If update available).

● Kindly uninstall the Youtube application and reinstall the app.

● Safe Mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support