My New samsung galaxy a6 plus smartphone gets heated while charging but when I bought it(around 20 july) there's no issue but this heating issue from now. What to do????
I didn't measure the battery temperature, I had filed this issue because it was more heated then usual so I am worried about it and reported the issue immidiately
The following are examples of situations in which the device may overheat :
• During the initial setup after purchase or when restoring data • When downloading large files • When using apps that require more power or using apps for extended periods – When playing high-quality games for extended periods – When recording videos for extended periods – When streaming videos while using the maximum brightness setting – When using the Screen Mirroring feature (When connecting to a TV) • While multitasking (or, when running many apps in the background) – When using Multi window – When updating or installing apps while recording videos – When downloading large files during a video call – When recording videos while using a navigation app • When using large amount of data for syncing with the cloud, email, or other accounts • When using a navigation app in a car while the device is placed in direct sunlight • When using the mobile hotspot and tethering feature • When using the device in areas with weak signals or no reception • When charging the battery with a damaged USB cable • When the device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead • When you are roaming
Thank you for Joining Samsung community. We would recommend you to follow some troubleshooting steps in order to further isolate what you may be experiencing in your device. Find the troubleshooting steps on the provided link http://www.samsung.com/in/support/skp/faq/1119803. Please let us know what steps you have taken and if you have noticed any changes or improvements as this will help the Community to provide you further troubleshooting steps without repeating any procedure which you may have already followed. Be sure to hit ♡ when you find an answer that works for you.http://livechat.support.samsung.com/Customer_new/IN.
Thank you for Joining Samsung community. We would recommend you to follow some troubleshooting steps in order to further isolate what you may be experiencing in your device. Find the troubleshooting steps on the provided link http://www.samsung.com/in/support/skp/faq/1119803. Please let us know what steps you have taken and if you have noticed any changes or improvements as this will help the Community to provide you further troubleshooting steps without repeating any procedure which you may have already followed. Be sure to hit ♡ when you find an answer that works for you.
