jomyjosetj
Beginner Level 2
  • Dear Samsung,

 

My Samsung A50 is getting heated very much after the new update  

(Build Number : A505FDDS5BTK3
Android version : Q(Android 10)
Release Date : 2020-12-01
Security patch level : 2020-11-01)
 
It is decreasing the battery backup very well. Please check this issue. More heating is produced while charging. 
6 Comments
VickyA70
Expert Level 5
its December security patch bugs
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Snjy
Active Level 6
also battery drain very fast
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Ehsank
first if you feel after update then try these steps

A. Wipe Cache Partition.
Steps to perform.
1) Turn off the device.
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

and if only during charge then remove your back cover and keep your mobile from display side and observe
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Ehsank
and to increase battery backup i suggest you if you not done yet then do some settings to save more battery life and observe for next 1-2 days, it will give a noticeable difference

1. Settings>Connection>more connections settings> disable nearby device settings.

2. Settings>>Location>improve accuracy >disable
A. Wifi scanning
B. Bluetooth scanning .

3. Device care>battery >power mode>select "optimised" and "adaptive power saving".

And then click on "app power management >
And enable these 2 options.
A. Adaptive battery
B. Put Unused Apps to Sleep.

4. Long press on each app specially 3rd party app(LIKE FACEBOOK, YOUTUBE) and rarely used apps and also ON "GOOGLE APP" as well, then click on>app info> go to these 3 options below on by one

A. Mobile data> allow background data usage>off

B. Battery >allow background activity >off

C. Notification >disable unnecessary notifications like promotional and unnecessary reminder notifications.

5. Go to settings> privacy > permission manager > location> and check which app have accessing your location all the time and if you not using that apps much, then deny access or set as " allowed only while in use"
As unnecessary location access by 3rd party app causing battery drain.

6.  Go to settings > Google > on device sharing> check which 3rd party apps present there for e.g. if you use paytm , paytm will  shared data to show recommendation and suggestion which also cause battery drain

7.  Go to settings > account and backup> account > check which app syncing automatically there, and if any app which not necessary to auto sync then click on it and "disable sync"

8. Go to settings >apps>search "weather" >click on settings icon right side > change "auto refresh" settings as per your requirements and disable some unnecessary reminder. ( due to auto refresh it continuously consuming battery)


9. If you use Facebook frequently then disable "auto play video"
And if you are mostly uses mobile, on wifi connection then also disable "auto play videos" in YouTube.

10. Settings>Google >click on 3dot at right top corner>usage and diagnostics >off this option.
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Ehsank
if my given settings/comments are useful for you then you can accept as solution by CLICKING on 3DOT at my comments
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cs-member13
Active Level 10

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. We would request you to kindly send us the screenshot, video and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:-
Samsung member application > Click on get help > Send feedback > Error report, so that we can help you out with this.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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