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Active Level 1
I am using A70, After the new Android 10 OS update, I am experiencing the heating problem while charging as well as while using the phone. Can anyone help me with any solution?
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Active Level 3
cannot play pubg smoothly for heating😔😔😔
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Beginner Level 2
same problem i have😔
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Active Level 6
outside temperature also affects alot on mobile
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Active Level 1
Correct, but still we are experiencing moderate weather outside, and I felt this high temperature or heating problem after the OS update only.
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Active Level 6

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned step to improve the performance of the device:

1.Turn off Wi-Fi, GPS, Bluetooth etc: Swipe the notification panel>Turn off Wi-Fi,Bluetooth, and other connectivity features when not using them.

2.Usage of mobile phone when charging: We recommend you to avoid usage of mobile phone while charging.

 

For further details please click on the mentioned link: https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

If the issue still persists, kindly attach the log file and send it to us in the Samsung member application (attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-

Samsung Members App > Feedback >Error report > Attach log file for any issue

 

Thank you for writing to Samsung.

 

Warm Regards,

Samsung Customer Support

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