Original topic:

Headphone not working after 6.1 update

(Topic created on: 06-04-2024 10:26 PM)
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Muhibur121
Beginner Level 2
Options
Galaxy A
My phone Samsung A34 5G. Headphone not working after new update 6.1 on my phone. And the charging time is also less. Phone fast after giving new updateHeadphone not working after new update on my phone. And the charging time is also less. After the new update the phone is working fast but if there are no other issues it would be fine. I hope Samsung will look into this in the next update.
6 Comments
goodthings
Expert Level 5
Galaxy A
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
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Galaxy A
Same problem here 🥺 😕 😪 😒 😔
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Galaxy A
Re-pair the headphones afteremoving it from bluetooth device menu
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Umangmathur
Expert Level 5
Galaxy A
Try factory resetting your device
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issues.

Galaxy device slow charging issue: https://www.samsung.com/in/support/mobile-devices/my-galaxy-device-is-not-fast-charging-how-do-i-fix...

Kindly follow the standard charging procedure. i.e. please charge the device in switched-off condition for 10 minutes.

Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Kindly check if ''Multiple applications'' are running in the background of the device.

When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.

Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.

Headphone not working issue: Check the physical condition of headphones: Take a look at the connector on your headphones and make sure it's not bent or broken, and that the cable is not damaged.
The easiest way to figure out what's causing the issue is to try another headphones on your phone or try your current headphones with another device.

Check left-right sound balance settings: You may encounter a situation when the audio is coming only from one side of the headphones.

In this situation, it is advised to check the Left/right sound balance settings. Sound balance controls the balance of the sound of the media player when you are using headphones. If the balanced value is set only to one side of the headphones that is either left or right then a sound could be heard according to the selected direction.

Adjust the left/right balance of the sound (except calls) when using headphones through the below steps: Settings> Accessibility> Hearing enhancements> Adjust left/right sound balance.

Check the device by connecting other headphones: The easiest way to figure out what's causing the issue is to try other headphones on your phone or try your current headphones with another device.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

If still facing issues, please visit the service center for a physical inspection of your device and headphones. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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