Hdr 2160p content playback issue

[276nitin]

Dear all samsung a52s users i have noticed an issue with the device, on youtube hdr content at 2160p is laggy, very laggy i would and with the hardware of device i am shocked to notice this issue....anybody facing the same & if not, plss try to play hdr video at 2160p is there a lag or not.

[276nitin]

Well i think even with 778 this device have this issue...so samsung needs to fix....gyan therapy reported this issue....if u want clarity u can check his video

[Sid_Karna]

I already reported this issue. However the video plays fine on my mom's f41!!
Any other issues with your A52S5G? Also can you confirm whether you have Good lock installed?

[276nitin]

Another issue with a52s is ois does'nt work on 4k....only works 1080p video recording....and i think its the common issue for most users

[Sid_Karna]

The ois was known to me. That's not an issue per se, they have intentionally did it. However I have given feedback in that aspect too.

[276nitin]

The reason i have posted this issue...and asked for user feedback so that samsung acknoweldge this and fix this update

[Sid_Karna]

Posting it here won't be recognised necessarily by them. One should go to the help section and report it.

[276nitin]

Well initially it does....i have posted 2-3 issue...and i have received few updates from samsung and got it resolved as they instructed

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support