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Beginner Level 2

My Samsung galaxy A6+ is not turning on after the android 10 update. Its only showing the logo . Any solutions? 

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Active Level 1
do Factory reset by volume keys and power key.
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Beginner Level 2

Nothing worked...my battery drained out twice.but it didn't opened...had to go to the service center. They repaired it.

My question is , why samsung is sending software updates without checking these major bugs issues?

Almost every A-series owner had faced this issue...whoever had updated their phones from Android 9 to android 10

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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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