Original topic:

Hanging and Restarting Issue is a Scam...?!!

(Topic created on: 06-19-2021 07:23 PM)
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Galaxy A

 

 

Warning.png

 

 

Really frustrated with this issue. I am Facing this Hanging and Restarting issue for 1 month and still facing this issue

 

https://r2.community.samsung.com/t5/Galaxy-A/Galaxy-A50-Hanging-and-Restarting-Issue/td-p/8449397

 

 

As a Moderator, I have shared so many links to the admin. I sent my Device Logs to the Tech Team but they said that its a Hardware issue and they advised me to visit service centre.

 

If I visit centre, they will advise me to change motherboard which will cost around 8500 including tax and service charges.

 

As I observed most of device facing this hanging and Restarting issue are Galaxy M30s, M31, M31s, A50, A50s, A51.

https://r2.community.samsung.com/t5/My-Galaxy/Galaxy-m30s/td-p/8561585


https://r2.community.samsung.com/t5/Galaxy-A/Fumck-a51-update/td-p/8558861


https://r2.community.samsung.com/t5/Galaxy-M/Display-not-working-after-hang-samsung-m31s/td-p/856082...


https://r2.community.samsung.com/t5/Galaxy-M/Phone-automatically-switched-off/td-p/8620201


https://r2.community.samsung.com/t5/Galaxy-M/M30s-hang-and-restart-issue/td-p/8615826


https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-M31-heating-and-restart-issue/td-p/8618438


https://r2.community.samsung.com/t5/Galaxy-A/A71-The-phone-is-hanging-heating/td-p/8626763


https://r2.community.samsung.com/t5/Galaxy-A/Phone-gets-restart-automatically/td-p/8645673


https://r2.community.samsung.com/t5/Galaxy-A/A71-Froze-incorrectly-restart/td-p/8626044


https://r2.community.samsung.com/t5/Galaxy-A/A50s-getting-unusual-restarts-repeatedly/td-p/8638863


https://r2.community.samsung.com/t5/Galaxy-A/restart-automatically/td-p/8625896


https://r2.community.samsung.com/t5/My-Galaxy/Restart-problem/td-p/8613859


https://r2.community.samsung.com/t5/Galaxy-M/galaxy-m31-hanging-and-restarting/td-p/8648305


https://r2.community.samsung.com/t5/Galaxy-A/Phone-gets-restart-automatically/td-p/8645673


https://r2.community.samsung.com/t5/Galaxy-M/Auto-Restart/td-p/8661203


https://r2.community.samsung.com/t5/Galaxy-A/Irritating-problems-of-mobile/td-p/8661906


https://r2.community.samsung.com/t5/Galaxy-M/Samsung-galaxy-m31-restart-problem-while-using/td-p/866...

 

https://r2.community.samsung.com/t5/Galaxy-A/Irritating-problems-of-mobile/td-p/8661906

 

https://r2.community.samsung.com/t5/Galaxy-A/Frequent-freez-and-hangs/td-p/8666428

 

https://r2.community.samsung.com/t5/Galaxy-A/A50s-freeze-restart-itself/td-p/8669560

 


https://r2.community.samsung.com/t5/Galaxy-F/F41-suddenly-shutdown-and-black-screen-now/td-p/8672981


https://r2.community.samsung.com/t5/Others/M30s-Keeps-Restarting/td-p/8672652


https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-m21-freezes-and-restarts/td-p/8675713

 

https://r2.community.samsung.com/t5/Galaxy-A/Playing-ringtone-automatically/td-p/8702837


https://r2.community.samsung.com/t5/Galaxy-M/Samsung-M31-overheating-hang-and-multiple-reboot-issues...


https://r2.community.samsung.com/t5/Galaxy-A/Samsung-Galaxy-a50s-is-so-hanging/td-p/8690113


https://r2.community.samsung.com/t5/Galaxy-A/Samsung-Galaxy-a50s/td-p/8698060


https://r2.community.samsung.com/t5/Galaxy-A/Hanging-problem-in-A71/td-p/8723149


https://r2.community.samsung.com/t5/Galaxy-M/M30s-Auto-restart-problem/td-p/8723494

 

https://twitter.com/WC_Akshaysingh/status/1405146521776107524?s=08


https://r2.community.samsung.com/t5/Galaxy-M/FREEZE-AND-RESTART-PROBLEM/td-p/8717562


https://r2.community.samsung.com/t5/Galaxy-M/M21-reset-automatically/td-p/8712854


https://r2.community.samsung.com/t5/Galaxy-M/1-june-security-patch-releases-M30s/td-p/8711706


https://r2.community.samsung.com/t5/Galaxy-M/Samsung-m31-frequently-restarting/td-p/8702596


https://r2.community.samsung.com/t5/Community-Guidelines/Hanging-problem/td-p/8700340

 

https://r2.community.samsung.com/t5/Galaxy-A/automatic-Restarting-issue/m-p/7450332#M311487

 

 

Customer.jpeg

 

 

 

My view :

 

As they said it is a Hardware issue, How this issue happend for all the users at the same time...!!!!

The Most Common thing in Galaxy M30s, M31, M31s, A50, A50s and A51 is Exynos 9610 and 9611 

 

Think About It.......!!!!!

103 Comments
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Galaxy A
🥲
abhyuday
Active Level 6
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Galaxy A
My back to back 8th smartphone from samsung (samsung galaxy m31) was my last purchase from Samsung..

Now samsung is my enemy.

Facing the same problem..

My device stuck on Samsung g logo in hand while using and didn't boot up to Normal.....

After that I took it to service centre and then the agent told me for motherboard problem!!!!!

I was like.....seriously?...It's just 1.3 years old and there is no any kind of misshandeling from my side though...

My trust is broken completely ..

Even if I might did mistake then i could bear it..
But its not from my side. I am 100% sure....
That's why I decided not to repair it again and i am not going to throw 8k in its motherboard otherwise I'll be a donkey for samsung.

Samsung is not no.1 in quality now... go for oppo Xiaomi oneplus realmi. They will never disappoint you and definitely cost you much less than samsung and never make you cry. Just forget the class and choose wisely for your purchase.

But wait..
1 more thing...
After when I returned to home, I put my sim card to my old j7 2016 and I observed that sim card is also damaged internally because of m31 device failure...

Don't purchase anything blindly from samsung please save and value your money.

I am requesting you all, because I know If i will make it repaired it will happen again... and I belongs from middle class family with having very tight budget.

Dear samsung, you will cry in future for sure.
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Galaxy A
🥺
Members_nW7gftg
Beginner Level 2
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Galaxy A

I'm facing the same issue. If someone kniw any other solution, like degrading the android version. Please help, since changing the motherboard will be an expensive option.

0 Likes
Samsung_kLUfw45
Beginner Level 2
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Galaxy A

I have  started facing this issue in last 3 days, when I visited customer care they said it has motherboard fault they even cannot specify, I was a loyal customer of Samsung for the past 9 years but after two of my samsung phones just stopped working I am thinking of switching the brand.

0 Likes
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Galaxy A
Make a detailed post of your issue

And share your link. That's will be helpful for me to forward the issue to R&D

Send your Device log

https://r2.community.samsung.com/t5/Galaxy-M/Restarting-Issue-Device-Log/td-p/8902759

And Wait for the next update

Or

Visit Service Centre. Book a Job Sheet. Send a mail to Service head along with the Jobsheet Number.

servicehead.in@samsung.com
Avnish Gade
Beginner Level 4
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Galaxy A

Useless..

0 Likes
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Galaxy A
🥲
textakil
Beginner Level 5
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Galaxy A

is there any solution or acknowledgement from SAMSUNG on this yet ?

disgusted by such poor quality of samsung support on such software issues.

i gifted GALAXY M21 to my dad with hope of good quality of service & a long lasting phone, but my dad is on the verge of dumping his galaxy M21 Phone since it keeps restarting on its own, this prob occurred after a recent software update as per him.

Will make sure to keep my friends and family away from samsung **bleep** phones.

0 Likes
Ms65677
Active Level 1
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Galaxy A

It has to do something with the storage chip. My M21 had the same issue with the samsung logo on bootscreen just staying there.  took it to a local service centre and got it solved .No data loss. Just Rs 1600