Green Line Bug in 48MP Camera Mode after One UI 7 Update (Android 15)

[PrakashDirector]

After updating my Samsung device to One UI 7 running Android 15 yesterday, I noticed a critical bug in the stock camera app. When using the 48MP high-resolution mode, the captured images consistently display prominent green lines post-processing, making them unusable. However, this issue does not occur in the standard 12MP mode, where images are processed normally. This bug heavily impacts photo quality, especially for users who rely on high-res shots. I urge the Samsung software team to address and resolve this issue at the earliest through a patch or hotfix. It's a significant problem for content creators, photographers, and users who prioritize camera performance.

While capturing 

Processed image 

[harsha69]

Which model

[PrakashDirector]

A34

[ram_ram]

Is it Green line

[PrakashDirector]

Yes.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Kindly check the physical condition of your camera lens, such as broken camera lens or scratchy camera lens.

● Kindly camera lens cleaning: Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprints, dirt, and dust from the camera lens.

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support

[aadityatiwari42]

Bro is it resolved ? I am facing same issue

[PrakashDirector]

No bro, it's still there in the 48Mp pics. For 12mp, the green line is not there for me