Shaan_S
Active Level 1
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Galaxy A

There is a google play crash shown in device care app.But using google play has no issues.It is working properly and i have not seen any crashes but device care app shows google play crashed.Is it correct or a bug in device care.

Screenshot_20210730-193746_Device care.jpg

3 Comments
aakash__r_k
Active Level 7
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Galaxy A
It may have crashed in the background.
Shaan_S
Active Level 1
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Galaxy A
Yeah but why it crashes.I also resetted the phones multiple times. Is it bcoz of bug in play store
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Samsung_Support2
Expert Level 1
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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