Original topic:

Google Play System Updates

(Topic created on: 12-25-2023 05:44 PM)
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coffeemaster
Beginner Level 2
Options
Galaxy A
Hey, I recently factory reset my phone due to some issue, before resetting my phone, 'Google Play System Update was 1st November 2023, now after resetting the phone 
Google Play System Update is 1st July 2023 and no new update is available..... can you say what to do??

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I am using Samsung A54 5G model. Please if reply anyone knows how to solve it
5 Comments
sms222000
Active Level 7
Galaxy A
With me last update September 1703512501046.jpg
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Galaxy A
If your Google Play System Update isn't showing the latest updates after a factory reset, try these steps:

1. Ensure it's up-to-date by checking in the Google Play Store.
2. Clear App Data - Go to Settings > Apps > Google Play Store and Google Play Services, and clear their storage and cache.
3. Restart your device in Safe Mode and check for updates.
4. Force Update Android System WebView and Google Play Services ,Uninstall updates for these in the Apps settings, then update them again from the Play Store.
5. Sometimes updates roll out gradually and may not be immediately available for your device.

If these steps don't work, it's advisable to contact Samsung support for further assistance. Avoid using unverified APKs for updates due to security risks.
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coffeemaster
Beginner Level 2
Galaxy A
Tried all steps but none seem to work, i even contacted Samsung support but their response is Google is responsible for the updates, while I also asked Google Play support and they said the update is from manufacturer side i.e, Samsung. Both are defending and blaming each other. I dont know what to do 😥
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Samsung_specialist
Community Manager
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Galaxy A

We extend our sincere apologies for any inconvenience you may have encountered. To facilitate a comprehensive investigation into the issue you've experienced, we kindly request you to submit an error report to our dedicated technical team. Your cooperation in this matter is highly appreciated. Please follow the outlined steps below to initiate the error reporting process:

Long press the Samsung Members icon on the Apps screen and Tap Error reports.
Tap OK on the agreement popup to send system log data.
Select Symptom category.
Describe the problem in detail and SEND.

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ojwh
Active Level 6
Galaxy A
Hello. Manually trigger an update from the security menu in systems settings. See if that helps.27 December 2023 213504 GTS_1000029776_1703698526.jpg
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