Genshin impact crashes

[theoneabove]

Can y'all help me for a bit, before and after the software update, my game started crashing unrelentlessly even after deleting and and re-installing it. Tried restarting my phone and it still doesn't work.( this started a few days ago, I've been using A24 to play to this day)

[Dani-l]

Reset your phone
Backup everything first

[theoneabove]

Huh, what do you mean by that, you mean like flash my phone

[Dani-l]

Yes flash the phone. Just go to settings and search for reset and choose factory reset but before doing that backup everything

[Dani-l]

You can first check if you phone got the security update it has "fixes" in settings then software update. If there is and after update and the problem is still there than u can flash the phone

[theoneabove]

Browki, done system reset my device and shi is still crashing 🥲

[theoneabove]

Alright man thanks, will reserve flashing as very last option though, reinstalling the game took me whole day

[The-Kid-Deė]

Update to the latest security patch, it fixed everything.

[theoneabove]

Does it not update with software

[The-Kid-Deė]

There's a security update that came after One Ui 8