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01-27-2021 08:17 AM in
Galaxy ASolved! Go to Solution.
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01-27-2021 12:54 PM in
Galaxy A- Mark as New
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01-27-2021 08:24 AM (Last edited 01-27-2021 08:24 AM ) in
Galaxy A- Mark as New
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01-27-2021 08:38 AM in
Galaxy AThe following are examples of situations in which the device may overheat.
• During the initial setup after purchase or when restoring data
• When downloading large files
• When using apps that require more power or using apps for extended periods
–When playing high-quality games for extended periods
–When recording videos for extended periods
–When streaming videos while using the maximum brightness setting
–When using the Screen Mirroring feature (When connecting to a TV)
• While multitasking (or, when running many apps in the background)
–When using Multi window
–When updating or installing apps while recording videos
–When downloading large files during a video call
–When recording videos while using a navigation app
• When using large amount of data for syncing with the cloud, email, or other accounts
• When using a naviagation app in a car while the device is placed in direct sunlight
• When using the mobile hotspot and tethering feature
• When using the device in areas with weak signals or no reception
• When charging the battery with a damaged USB cable
• When the device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead
• When you are roaming
Do the following when the device heats up:
• Keep the device updated with the latest software.
• Conflicts between running apps may cause the device to heat up. Restart the device.
• Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
• Close apps that increase battery consumption or that run in the background when not in use.
• Delete unnecessary files or unused apps.
• Decrease the screen brightness.
• If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre.
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01-27-2021 08:43 AM in
Galaxy A- Mark as New
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01-27-2021 08:47 AM in
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01-27-2021 09:39 AM in
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01-27-2021 09:20 AM in
Galaxy A- Mark as New
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01-27-2021 12:54 PM in
Galaxy A- Mark as New
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01-27-2021 01:23 PM in
Galaxy A