Galaxy A73 5G stuttering and lagging issue

[harshvardhan_solanki]

Hello!

Today I received my all new Galaxy A73 5G 8/256 gb black,Indian variant bought from Samsung Online Shop (22-10-2022). Delivery was on time and packing was good. I completed the setup and opened YouTube to see how good the screen is as compared to my old galaxy A71. And man I was disappointed. The video was lagging and stuttering. I played 3-4 videos on 2160p hdr 60fps, all lagged and stuttered. The same videos on my 2 year old galaxy A71 was very smooth. I then downloaded a 4k video, and tried playing via VLC on both the phones. God, the A73 refused to play whereas my old A71 smoothly played it without any hiccups. I thought may be it was some software issue. Tried everything - reinstalling YouTube, clearing memory, clearing junk files, reinstalling VLC, removing bloatware (Thanks Samsung), tried in safe mode, and lastly reset the whole device to factory new. Still no hope. I was on the latest software version and all apps were up to date.

Galaxy A73 stuttering and lagging

I have attached the stuttering video of A73, recorded in 1080p 60fps above. ( The video plays nice for first 3-4 seconds on A73 and starts stuttering )

Moreover I had purchased this device for 43k + 10k ( 2 year comprehensive protection plan ) = 53k ( Could have bought S22 )

Samsung, don't make me regret about this purchase.I was very happy with my A71 and so wanted to upgrade with A73.

I would request other members to also check if they are facing the same issue or not.

And if someone from Samsung is reading, then please help me ASAP.

Edit 1 - I have attached screenshot with GPU watch, in ideal condition both the cpu usage and gpu usage are around 25% when videos are playing smooth. But I observed the gpu usage fall to 8-9 %, which resulted in frame drops and choppy video. Why throttle :(. Or maybe it is device specific issue for me..

[Babai1995]

The Snapdragon 778G can play and record 4K video at up to 30fps. That's why you can't play 4K 60fps videos. Also I can't play 4K 60fps on my A73. This only happens for the 778G.

[harshvardhan_solanki]

I wouldn't trust nanoreview.net as some figures aren't correct. Infact sd 778g supports 4k hdr 60fps.

[ForcExogenesis]

I have A73 (4 months old now) and I can confirm hdr videos at 2160p stutter. However 1440p plays flawlessly. However, don't let this small thing discourage you. Other than this, the phone is actually very fast amd butter smooth in day to day use. The main camera is also very good and battery life is also easily above average. The screen is also top notch.

[ForcExogenesis]

Also HDR in Netflix plays flawlessly as well.

[harshvardhan_solanki]

I kind of have OCD in such things :)

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[EaminMajhar]

I am also face this problem.