Galaxy A73 5G stuttering and lagging issue

[harshvardhan_solanki]

Hello!

Today I received my all new Galaxy A73 5G 8/256 gb black,Indian variant bought from Samsung Online Shop (22-10-2022). Delivery was on time and packing was good. I completed the setup and opened YouTube to see how good the screen is as compared to my old galaxy A71. And man I was disappointed. The video was lagging and stuttering. I played 3-4 videos on 2160p hdr 60fps, all lagged and stuttered. The same videos on my 2 year old galaxy A71 was very smooth. I then downloaded a 4k video, and tried playing via VLC on both the phones. God, the A73 refused to play whereas my old A71 smoothly played it without any hiccups. I thought may be it was some software issue. Tried everything - reinstalling YouTube, clearing memory, clearing junk files, reinstalling VLC, removing bloatware (Thanks Samsung), tried in safe mode, and lastly reset the whole device to factory new. Still no hope. I was on the latest software version and all apps were up to date.

Galaxy A73 stuttering and lagging

I have attached the stuttering video of A73, recorded in 1080p 60fps above. ( The video plays nice for first 3-4 seconds on A73 and starts stuttering )

Moreover I had purchased this device for 43k + 10k ( 2 year comprehensive protection plan ) = 53k ( Could have bought S22 )

Samsung, don't make me regret about this purchase.I was very happy with my A71 and so wanted to upgrade with A73.

I would request other members to also check if they are facing the same issue or not.

And if someone from Samsung is reading, then please help me ASAP.

Edit 1 - I have attached screenshot with GPU watch, in ideal condition both the cpu usage and gpu usage are around 25% when videos are playing smooth. But I observed the gpu usage fall to 8-9 %, which resulted in frame drops and choppy video. Why throttle :(. Or maybe it is device specific issue for me..

[harshvardhan_solanki]

We need more members to acknowledge this issue, so that Samsung looks into this...

[A73User]

Yes sure, but I never noticed this problem thanks for sharing ur concern

[rio445]

I had motherboard issue in a20s

[jaison160]

Mine works perfectly with 4K 60fps HDR video. Using A73 8/128 GB variant.

[harshvardhan_solanki]

Can you share the video link which you are tried?

[jaison160]

https://youtu.be/LXb3EKWsInQ

https://youtu.be/owwqjnl27UQ

https://youtu.be/0LrZ_PiebfE

https://youtu.be/fSGpAQPtGoc

https://youtu.be/2LLWmVydbIE

[jaison160]

I usually watch 4K HDR, even in netflix, never faced such issues. Using S22 Ultra, Z Flip 4 and Samsung A73. Haven't faced any issue playing 604kHDR videos on Samsung A73. If you can send the video links you tried, I can cross check the same.

[harshvardhan_solanki]

I checked your links, only the first one and the last one are 4k 60fps HDR. These are the same video I tried. I am attaching other videos too which I tried. All the videos had stuttering and FPS drop with GPU usage throttling.

https://youtu.be/mkggXE5e2yk

https://youtu.be/vX2vsvdq8nw

https://youtu.be/LXb3EKWsInQ

Please check that when playing it is 2160p 60 HDR, I have seen YouTube changing the quality if we switch to landscape mode ( Don't know why they are doing this B.S & sometimes gets locked to 480p. I had to forcestop YT and start again)

[jaison160]

Yes facing the issue in these videos you shared, works well in 1440p 60fps HDR, but in 2160p 60fps HDR feels choppy. But the links I shared worked perfectly even the 60 fps one. Not sure what's happening here.

[harshvardhan_solanki]

Hardware acceleration, i.e GPU + CPU both crunches to decode. In our case during forced hardware acceleration, the GPU isn't somehow triggering & even if it is triggered it doesn't work for longer duration...