CBKAR
Active Level 2
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Galaxy A
I have been facing Device Heating and Battery Drainage issues since last update of Android 11 with One UI 3.1 in my Galaxy A71 phone last February 2021. Since then I have contacted Samsung Customer Care several times,  visited Service Center as per advice from Samsung Customer Care to resolve the issue. My phone was reset twice but problem could not be resolved. I am fully disappointed with the Service Center as well as Customer Care for their inability to address and resolve my problems. I never found them technically sound. I always use Samsung products and suggest others to use Samsung products. However now I feel cheated and loosing faith on Samsung products. I am still awaiting concrete response from Samsung officials to resolve long pending issues immediately. 
6 Comments
monawwaralam121
Active Level 7
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Galaxy A
A71 camera quality poor Battery consumption has increased
Camera Compare A50s camere from A71 is very good Samsung robbed us
Imam58
Active Level 4
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Galaxy A
Absolutely agree with you. Same problem facing with my A71 after Android 11 update.
Samsung_Support1
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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CBKAR
Active Level 2
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Galaxy A
Please don't send me mechanical/automated reply. As indicated in my post, I have already tried everything with no results. Please stop sending us solutions without knowing and understanding the problems. We never expected such irresponsible action from Samsung.
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Mobasshir
Active Level 3
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Galaxy A
Same issues is also with me
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CBKAR
Active Level 2
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Galaxy A
Battery Drainage and Heating Issues still continues even after latest April Security Patch Update. I request Samsung senior officials to look into this long pending matter and resolve this issue as quick as possible.
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