Original topic:

Galaxy A71

(Topic created on: 06-10-2021 03:24 PM)
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CBKAR
Active Level 3
Options
Galaxy A
Does reset all settings help in resolving battery drainage and heating issues  ? Or we have to go for factory reset  ?
3 Comments
GoldieD
Active Level 4
Galaxy A
Drainage totally depends on the usability. The way you use the location, sync, always on display, data/wifi on/off, special features like atmos, Apps that are constantly working in the background, the way you are using the camera, etc.


Heating is also dependent on few of the above mentioned factors as I mentioned above as well as how you play games or click pics and videos. If you are living in a hot area. The device is always under direct sunlight. If you are charging with a different charger. It may also happen when you don't use a good expandable memory card as lower variants usually struggle to read and write.
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CBKAR
Active Level 3
Galaxy A
There may be several other factors as well like any infectious third party app. But the question is regarding using Reset All Settings or Factory Reset ? I have already tested and checked everything possible.
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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