Galaxy A71 Camera crashes

[PradeepMajhi]

After latest update, new features to camera section have been added. That is great and I appreciate it very much. 

Problem after update:- The camera abruptly crashes when took photos in pro-mode keeping A=10.

[iamiceparticle]

Yes, its a known issue. Fix will come in next update as per samsung.

[PradeepMajhi]

thank you brother. sooner is better. being a photography buff i desperately waiting for this.

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

1. Clear camera application data.
Settings >Apps >Camera >Storage >Clear Data.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Jaydinelee17]

I just bought this phone the same day the update came out and haven't been able to use my camera since I installed the update the second day I had the phone. Super disappointing.. not sure why this would make any difference considering I had no "data" to begin with but will give it a shot. Thanks. 

[PradeepMajhi]

The above "Clear data" method didn't work for my phone. Still the problem is there.

[PradeepMajhi]

the problem has been solved after a factory reset.

[Jakub]

Factory reset helped me too.