Original topic:

Galaxy A71 5G media does not play on speaker after a call

(Topic created on: 09-02-2020 10:58 PM)
Sitez2cee
Beginner Level 2
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Galaxy A

Frequent issues with the main lower speaker on playing media, occurs 100% of the time after a phonecard.  Also notice this issue occurred after headphones were unplugged and also did not send media audio to connected Bluetooth device.  Seems like a software issue.  Have had device less than a week and going to return if this issue can't be resolved. 

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3 Comments
sujoycho
Beginner Level 2
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Galaxy A
not connected bluetooth
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sujoycho
Beginner Level 2
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Galaxy A
ple half me
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cs-member13
Expert Level 1
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Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve this issue kindly follow the given below steps:

1. Disconnect all accessories :
>>Disconnect anything plugged into the headphone jack like, selfie stick, headphone, Bluetooth, etc.
>>Remove any third-party case.

2. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

>>Tap on Settings> Tap on General Management> Tap on Reset.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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