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11-12-2019 05:56 PM (Last edited 11-12-2019 05:57 PM ) in
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12-03-2019 04:00 PM in
Galaxy AHi there,
Kindly follow the below mentioned steps to resolve the fingerprint issue-
> If any screens guard/tampered glass/protection film is available then first disables the fingerprint settings and then removes the screen guard.
> Once screen guard is removed now register the fingerprint again and check the issue
> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.
Nevertheless if you still have similar problems while registering or scanning your fingerprints, please visit to the authorized Samsung service center with device and have it inspected for further resolution.
For address details of Samsung Service centers follow the link mentioned below-
http://www.samsung.com/in/support/servicelocation/
Further, for the rest mentioned issues, Please register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Samsung Members Team