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05-12-2020 03:26 PM (Last edited 05-12-2020 03:27 PM ) in
Galaxy AAfter last update to One UI 2 my A70 is always burning. I have tried everything. Shutoff Location, NFC, Not using Bluetooth, Screen brightness is at low, Always On Display is off still battery drains like anything. And HEATING there is no words. It heats up doing nothing and if I start Mobile Data connection this **ck**g thing heats up like nuclear reactor.
Hey Samsung please FIX this.
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05-14-2020 04:51 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We at Samsung understand your concern. Kindly follow the below mentioned steps to improve the performance of the device:
- Too many apps installed on device may cause the device heating issue. Uninstall the unnecessary apps if not using them.
- Usage of mobile phone when charging may cause the heating issue. So we recommend you to avoid usage of mobile phone while charging.
- Long duration of graphics intensive gaming sessions may cause the heating issue.
We would request you to please click on the mentioned link to resolve the issue related to device heating:https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/
Hanging issue: For more information about hanging related issue, you can also follow below mentioned link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/
If the issue still persist, register your concern in Samsung Members Application (Samsung Members App Get help> Feedback >Error report > Attach log file for any issue)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support