Dear Samsung Member,
Greetings from Samsung Customer Support!
Kindly follow below mentioned steps to resolve your issue:
1. Check device in safe mode:
Enter safe mode:- Press and hold Power key, when Power off icon appears > hold the power off icon. Exit safe Mode:- Restart device.
Note:- If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.
2. Software Update (If available):- Settings > Software update > Download and install > Tap on Download > Install now.
If issue still persist, Perform Interactive checks through Samsung Members app through error report section within 15 minutes of issue occur, this will help us to assist you better. (Samsung member > Get help > Send feedback > Error report).
Thank you for writing to Samsung.
Samsung Customer Support