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Active Level 5
After android 10 update I'm facing this issue in app drawer can anyone help me out solve the problem I have more then 50 app installed in my devices and I like to keep them in folders and after arranging then in folders they automatically reset after few days to alphabetically order. It is really frustrating 
4 Comments
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Active Level 7
maybe a third party app is causing this like a Launcher or change in theme etc. Check that once whether this kind of apps is installed into your device or not.
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I don't have any launchers or theams applied or installed still its resetting
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Active Level 6
yes it's a bug
i too noticed same in my A7 2018.
i think it will be removed in next update.
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Active Level 3

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow below mentioned steps to resolve your issue:

1. Check device in safe mode:
Enter safe mode:- Press and hold Power key, when Power off icon appears > hold the power off icon. Exit safe Mode:- Restart device.

Note:- If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

 

2. Software Update (If available):- Settings > Software update > Download and install > Tap on Download > Install now.

 

If issue still persist, Perform Interactive checks through Samsung Members app through error report section within 15 minutes of issue occur, this will help us to assist you better. (Samsung member > Get help > Send feedback > Error report).

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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