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05-02-2020 02:48 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We apologize for your inconvenience. Please perform the below mentioned steps to resolve the issue:
1. Uninstall the unnecessary apps. Too many apps installed on device may cause the device heating issue.
2. Long duration of graphics intensive gaming sessions may cause the heating issue. Avoid long
gaming sessions.
3. Usage of mobile phone when charging may cause the heating issue. So we recommend you to avoid usage of mobile phone while charging.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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05-02-2020 03:30 PM in
Galaxy A