Galaxy A50s lockscreen

[psnjv07]

Dear Samsung Team,

Why is lockscreen video quailty decreases when on screen fingerprint is enabled ? 

After enabling fingerprint sensor then video on the lock screen become pixelated ????

Please fix this issue Samsung team

[Abhisheksingh]

it is Samsung if it fixes one issue it will create 5 more issues.

[Samsung_Support2]

Hi there,

Samsung recommends to remove any screen- guard/tempered glass/protection film if available and use only Samsung approved Screen-guard for the device

To resolve the issue please follow the below mentioned step:

- Check the mentioned issue in safe mode.

For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,
Team Samsung Members