Galaxy A50

[rakib10]

Fingerprint issue

[karansingh005]

Have you applied any screen protector on the screen?

[rakib10]

no

[A50phone]

its old issue

[rakib10]

not old issue after update October2020 security patch facing this issue

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve "Fingerprint" issue kindly follow the given below steps:

1) Use the highest central/most curved parts of fingerprint when you register or scan fingerprint
2) Ensure that the screen protector or the touchscreen on the fingerprint recognition sensor area is not scratched or damaged by objects, such as coins, keys, pens, and necklaces.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with the Video or Screen-shots. This will help us to further investigate and resolve your concern.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support