Original topic:

Galaxy A50

(Topic created on: 06-02-2020 03:22 PM)
173 Views
Gutsy
Active Level 1
Options
Galaxy A
Who else has the problem with auto brightness and unnecessary touches on the screen ? 
Please fix this samsung 
8 Comments
mukeshvarma
Active Level 4
Galaxy A
slow charging issue
Gutsy
Active Level 1
Galaxy A
me too
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MemberA224g
Active Level 5
Galaxy A
i have
mukeshvarma
Active Level 4
Galaxy A
did you contact customer care?
Gutsy
Active Level 1
Galaxy A
yes
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mukeshvarma
Active Level 4
Galaxy A
yes
mukeshvarma
Active Level 4
Galaxy A
is your issue solved
cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve display issue kindly follow the given below steps:

1)adapative brightness - Setting>display>adapative brightness>enable it(set it acordingly)

2) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
3) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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