It's been 2 days I've updated my phone to Android 10 & One UI 2.0 and today (8th June) I came across this frustrating issue of USB connected/disconnected.
In morning(8th june) everything was working very perfectly but in evening when I kept my phone on charing I noticed this issue, the screen was not shutting off after 30 sce ( screen time out) and even after pressing the lock button the screen was awake.
I tried clearing cache memory from USB settings, also, rebooted device many times but as soon as I connect my power cable to it this issue knocks!
This issue has been seen in many other Samsung devices probably days or weeks ago.
Is it a hardware or software issue? cuz I've never faced this nonsense before updating (Pie).
Shall I downgrade? Or is there any valid & perfect solution to this?
Dear Samsung Member,
Greetings from Samsung Customer Support!
Please perform interactive check.
Open samsung member app > Get Help > Interactive check > Choose the phone hardware you want to check and optimize performance(eg. ports).
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
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Samsung Customer Support