jagadeeshroyal
Beginner Level 3
Options
Galaxy A


1- phone lagging when connecting to mobile data or wifi. 
2- too much battery consumption. 
3- screenshot stopped working. 
4- phone getting hot when connected to charging.
3 Comments
RedIndianRobin
Active Level 10
Options
Galaxy A
No issues for me. Try clearing Cache partition from recovery mode.
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HarmanSandhu
Active Level 4
Options
Galaxy A
yes bro I am also facing these issues
cs_member10
Active Level 6
Options
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Device lagging" issue please follow below given steps:

1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

Please visit this mentioned link to resolve your device lagging issue: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

 

To resolve "battery drainage" kindly follow the given below steps :
http://www.samsung.com/in/support/skp/faq/1101689

 

For heating issue--Follow the link for more details :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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