"Feeling betrayed by @SamsungMobileSA! As a loyal customer, I'm incredibly disappointed to learn that network providers are arbitrarily deciding who qualifies for their amazing benefits. This is a slap in the face to those of us who have consistently chosen Samsung. It's time for Samsung to take a stand and ensure that all customers are treated fairly, regardless of their network provider. #Samsung #Loyalty #Disappointed #CustomerService"
Hi ph86, We do apologize for the inconvenience and undue frustration, this has caused. Please note there are promotions that run directly from Samsung, which all the terms and conditions are always available on our website. Network provider however can run their own promotions at their own discretion for their customers. You can always check on the website for promotions running directly from Samsung:
This app of Samsung is just providing a means of methods for fraudsters to infiltrate Samsung account users personal info, for example the fraudster can obtained Samsung account info such as email address info that linked to Samsung accounts by means ears dropping, fishing and then make use of apps like these in order for experts to give advice to infiltrate Samsung accounts in order to cause financial harm such auto hotspot through apps and services such as group sharing which provides auto hotspot feather for a family group. The Samsung User then looses data which is purchased with money with out knowing the fraudster infiltrated their account which intern allows them to gain access to info such as device serial numbers, browser history, keyboard sharing, notification, videos, photos and apps, ect. Password managers, devices setting management, permission controlers, ect. I humbly advice that Samsung as a company amend their policies, terms and conditions, open licensed that will compel all app developers to incorporate an identification system for example IME identifiers that is linked to an identification that used at the time of purchase from device seller such retailers in order to identify fraudster. Another example would be to incorporate a flag method of community members such as Samsung members who constantly asked questions to experts about account access methods about any account weather Samsung account, Google account, Gmail account ect. Because inmost cases these are identifiers of fraudsters who try to impersonate the account owner. They also gain access services as find my mobile, Samsung find and other tracking methods of the victim. Therefore it should compulsory for app developers to be compelled by device providers such as Samsung to create security methods to identify the fraudsters in order to give there customers of devices and account users access to justice.
