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Original topic:

Galaxy A33 network problem

(Topic created on: 02-16-2025 02:39 PM)
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Rohan254
Active Level 2
Options
Galaxy A
I have a samsung galaxy A33 5g, after november update i am having so much trouble with connections because the 5g network always fluctuates and i cant use my 5g data. So, can anyone confirm it the new update fixes it and have other similar bugs or not? 

Also does anyone know how to avoid 4g data consumption even when you have unlimited 5g and also pass all the parameters ( like being near a 5g tower having a unlimited 5g plan, phone compatibility, etc.)


2 Solutions


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iamkkronly
Expert Level 2
Galaxy A
I'm sorry to hear you're experiencing issues with your 5G connectivity following the November update. Several users have reported similar problems across different devices after recent updates. For instance:

Samsung Galaxy S23 Ultra: Users have noted frequent disconnections, with the device displaying 'Emergency Calls Only'. Temporary fixes include restarting the phone or toggling airplane mode, but these solutions are not permanent.

Nothing Phone (2): Post the 3.0 update, some users observed that 5G connectivity was disabled, and the device remained on 4G despite having a 5G-supported SIM and appropriate settings.

As of now, there isn't a universal fix for these issues, and it's unclear if subsequent updates have resolved them. I recommend checking your device manufacturer's official forums or support channels for any patches or updates addressing this problem.

Regarding your concern about 4G data consumption despite having an unlimited 5G plan, it's essential to understand how data usage is managed:

Data Allocation: Some carriers offer unlimited data on 5G networks but impose limits when the device switches to 4G. For example, a plan might provide 300GB of data exclusively for 5G usage. If your device connects to a 4G network, data consumption may count against a separate, limited allowance.

To minimize 4G data usage:

Ensure 5G Connectivity: Use apps like NetMonster to verify that your device is connected to a 5G network.

Adjust Network Settings: Set your device to prefer 5G networks. On iPhones, navigate to Settings > Cellular > Cellular Data Options > Voice & Data, and select '5G On'.

Monitor Data Usage: Regularly check your data usage to ensure you're not inadvertently consuming data on 4G.

If your device frequently switches to 4G due to network instability, it might lead to unintended data consumption. In such cases, contacting your carrier for assistance or considering a plan that offers unlimited data regardless of the network type could be beneficial.

Please note that network issues can vary based on location, device model, and carrier policies. Staying updated with official communications from your device manufacturer and service provider is advisable.

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Solution
goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

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10 Comments
Solution
iamkkronly
Expert Level 2
Galaxy A
I'm sorry to hear you're experiencing issues with your 5G connectivity following the November update. Several users have reported similar problems across different devices after recent updates. For instance:

Samsung Galaxy S23 Ultra: Users have noted frequent disconnections, with the device displaying 'Emergency Calls Only'. Temporary fixes include restarting the phone or toggling airplane mode, but these solutions are not permanent.

Nothing Phone (2): Post the 3.0 update, some users observed that 5G connectivity was disabled, and the device remained on 4G despite having a 5G-supported SIM and appropriate settings.

As of now, there isn't a universal fix for these issues, and it's unclear if subsequent updates have resolved them. I recommend checking your device manufacturer's official forums or support channels for any patches or updates addressing this problem.

Regarding your concern about 4G data consumption despite having an unlimited 5G plan, it's essential to understand how data usage is managed:

Data Allocation: Some carriers offer unlimited data on 5G networks but impose limits when the device switches to 4G. For example, a plan might provide 300GB of data exclusively for 5G usage. If your device connects to a 4G network, data consumption may count against a separate, limited allowance.

To minimize 4G data usage:

Ensure 5G Connectivity: Use apps like NetMonster to verify that your device is connected to a 5G network.

Adjust Network Settings: Set your device to prefer 5G networks. On iPhones, navigate to Settings > Cellular > Cellular Data Options > Voice & Data, and select '5G On'.

Monitor Data Usage: Regularly check your data usage to ensure you're not inadvertently consuming data on 4G.

If your device frequently switches to 4G due to network instability, it might lead to unintended data consumption. In such cases, contacting your carrier for assistance or considering a plan that offers unlimited data regardless of the network type could be beneficial.

Please note that network issues can vary based on location, device model, and carrier policies. Staying updated with official communications from your device manufacturer and service provider is advisable.

iamkkronly
Expert Level 2
Galaxy A
If this helps, please accept it as a solution. Click the three dots on my reply and select 'Accept Solution.' Thanks!
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iamkkronly
Expert Level 2
Galaxy A
check truely
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goodthings
Expert Level 5
Galaxy A
You remove n Edit it's now. Ok
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Solution
goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy A
Your's most welcome to here
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Rohan254
Active Level 2
Galaxy A
But how to report error ?
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cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly visit this mentioned link to resolve your issue by using the below-given link.

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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Galaxy A
084f5192
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