Original topic:

Galaxy A31 touch screen issues

(Topic created on: 06-11-2021 10:57 AM)
241 Views
the_cleveridiot
Beginner Level 4
Options
Galaxy A

Hi team,

I'm facing an issue with touch screen, that sometimes, when I play some games like COD mobile, touch is not working. And sometimes it's working perfectly fine. 

I think this started after the latest update. Anyone have any idea what is the issue here.

Experts please help ! 

2 Comments
abhishek8
Active Level 3
Galaxy A
Pubg Me Bhi Touch Nhi Hota Sahi Se
0 Likes
cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support